Frequently Asked Questions
Q. What is your cancellation policy?
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A. Due to a high number of last-minute cancellations and no-shows, the salon had to make some changes to the way we reserve our guest reservations. In order to reserve a reservation with us, our front desk team will ask for your credit card information which they will place in a secure file within our system. If you need to cancel or reschedule your scheduled reservation, we ask that you give us at least 48 hours notice. In the event that you do not cancel or reschedule your reservation 48 hours prior to your reservation time, your card will be charged for 50% of the total service cost.
The 48 hours you provide for us, will allow us the opportunity to offer that reservation space to another one of our amazing guests.
I thank you for your cooperation and understanding!
Q. What if I'm running late to my appointment?
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A. I will do my best to accommodate, however if you are more than 15 minutes late you will be asked to reschedule. If you are running late please contact the salon as soon as possible to let me know. My guests are scheduled back-to-back, which means if I start one guest late, every guest after that will be seen late.
Q. Can I bring my children with me?
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A. For safety and liability reasons, I ask that you please leave your little ones at home. Don't get me wrong - I love kids, but the salon isn't a safe place for them. With bowls of chemicals, sharp shears, and hot irons being used regularly - it's not exactly the best environment for children.
Q. What should I do if I'm not happy with my services?
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A. If you are unhappy with your services I ask that you let the salon know within 14 days. I always do what I can to make guests happy, and when someone isn't I will do what it takes to better the situation. If there is an issue I am always willing to make it right and leave you completely confident in your hair!​