Frequently Asked Questions
Q. I can't find any availability on your calendar. What should I do?
A. My online calendar opens up 4 weeks in advance. I do not book further out than that, so keep an eye on my calendar to see when new dates open up. I post last minute availability on my Instagram and Facebook stories.
Q. What is your cancellation policy?
A. I completely understand the need for flexibility in my guest's hectic schedules and respect how valuable their time is. I make every attempt to accommodate guest's schedules, and I ask that you do the same. In the event that you need to cancel your appointment, please be sure to give me a minimum of a 24-hour notice. If a guest cancels their appointment without 24 hours notice, they must pay a charge of 50% per service cancelled. That payment is required before re-booking. Appointments will be automatically cancelled if 15 or more minutes late and the cancellation fee will be charged. I understand that accidents happen, people get sick and/or emergencies occur. I do my best to accommodate these rare occasions with grace. Any guest may use their gift card in lieu of a credit card to hold their reservation understanding that should they no-show the appointment, they will forfeit that gift card.
Card information is encrypted and stored to your customer profile to be used in accordance with my no-show/cancellation policy.
Q. What if I'm running late to my appointment?
A. I will do my best to accommodate, however if you are more than 15 minutes late you will be asked to reschedule. If you are running late please contact me as soon as possible to let me know. My guests are scheduled back-to-back, which means if I start one guest late, every guest after that will be seen late. I completely understand that life happens, but if this is a recurring issue a late fee will be added to your appointment cost.
Q. Can I bring my children with me?
A. For safety and liability reasons, I ask that you please leave your little ones at home. Don't get me wrong - I love kids, but the salon isn't a safe place for them. With bowls of chemicals, sharp shears, and hot irons being used regularly - it's not exactly the best environment for children.
Q. What should I do if I'm not happy with my services?
A. If you are unhappy with your services I ask that you let me know within seven days. I always do what I can to make guests happy, and when someone isn't I will do what it takes to better the situation. That being said - if we do not achieve the desired final result in one session when we have discussed in the consultation that it will require multiple sessions, then that would not constitute an adjustment. Again, if there is an issue I am always willing to make it right and leave you completely confident in your hair!